Hospitality and Tourism
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PRODUCTION PLANNING AND INVENTORY CONTROL IN HOSPITALITY INDUSTRY (A CASE STUDY OF NIKE LAKE RESORT ENUGU, ENUGU STATE)₦3,000.00
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The aim of this research is to look at and asses the production planning and inventory control in the hospitality industry. This research work stated with a background on production planning and inventory control methods in the hospitality industry. Then the research tried to establish an understanding of production planning and inventory control. And the emphasis of this research in on Nike Lake Resort enugu, Enugu State. Furthermore, the rationale for the research was highlighted. In addition works be different authors were consulted and the authors duly acknowledged. The research covers a population of 300 and sample of 50. Questionnaire were administered to all respondents which they all responded. For the research to have meaning, hypothesis were developed and tested.
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Interior design in hospitality industry is the style of decoration used in room. It is the frame work through which the prospective guests view the hospitality industry which include residential, establishment restaurants, fast foods, outlets and hotels.
In any residential establishment, the basic requirements for guest are food, drink and accommodation. The statement “that first impression last longer” is very true as the guest from his/her impression on entering decides if he/she will come back again. On arrival the guest enter the front office and gain the impression of the establishment from what can be seen mainly from the setups of the establishment, the decorations the interior decorations and as the guest move on his/her room has more time to explore the surroundings more closely. Also the guest takes a close look at the decorations finishing and decides if it is likely to meet with the requirements and provide satisfaction.
In the past, it was true that the room of a hotel should as far as possible give appearance of home away from home. But it is now realised that the guest who wants to feel at home expects so much difference in the way of decoration.
Design suitable for home often have a cold appearance and look very cool and attractive. Nowadays new architectural exterior and interior designs have been formulated to give the outside and the room a warm, friendly and luxury appearance. The role of interior design in hospitality cannot be underestimated as warm, colour good furniture attracts guest to hospitality industry like every other business organisation needs to maximise profit. This makes it necessary for the hospitality industry to pay strict attention to interior design.
The research is to examine the effect and prospect of interior design in the hospitality industry ands how interior has faired in the wake of its problem and whether interior design would be able to harness these challenge into opportunities that ensure growth and development.
To accomplish these aims, the study shall focus on the following objectives:
(a) To examine critically on the present development in interior design in hospitality industry
(b) To examine the effect and social contribution of interior design in hospitality industry
(c) To evaluate the profit income that interior design has brought into the hospitality industry
Interior design is an activity that every hotel should undertake so as to eliminate the danger of customer rejection of rooms. Most hotels do not have a policy for new interior décor as a result of this they find it difficult to have the customer patronisation and face the competition in the market.
Poor management decisions on management of interior design can jeopardise an organisation change of goal.
The study would contribute in no small measure to the development of interior designed in hospitality industry that interiors design in the establishment cannot be overemphasised. Therefore interior needs not be thoroughly and adequately appraised.
The research would be useful in other prospective researchers in interior decoration in hospitality industry. Also the study will help in polishing people’s orientation about decorations and design.
The main scope of the study is to make it plan to the general, the effect of interior design and also the important of interior design in hospitality industry.
Since the study is based on hospitality, like any other industry and sceptical about dishing out information. They see research as an encroachment to privacy and operation. This makes the role of interior design more important and valuable in hospitality industry.
Hypothesis is a tentative statement. It is defined as a set of assumption provisionally accepted as a basis of reading experiment or investigation.
The hypothesis to be tested are
H0: Interior design has contributed to the development of hospitality industry
H1: Interior design has not contributed to the development of hospitality industry.
The acceptance on rejection of the hypothesis will be based on the sample drawn from the interviews and intensive research conducted in the various institution and operation in hospitality industry; this will also be couple with the result obtained from the test of hypothesis.
Hospitality industry: According to Wall-block he defines hospitality ‘as the act of making guest or tourist to feel at home by providing foods, drinks accommodation and entertainment for their staying. Also Luckwood defines hospitality as the people’s business of providing security physical and psychology comfort reward.
Oyeniyi also defines hospitality as a friendly and a generous reception and entertainment of guest.
Hospitality industry: This is the industry that provides food, beverage, accommodation and entertainment to meet the need of the domestic and international leisure and tourism market. Hospitality industry also provides service in offices factories and clubs. Hospitality industry can also be defined as an industry that deals with the provision of food, drinks and accommodation for permanents or stopover guest.
Hotel: According to the hotel proprietors Act 1956 ‘An hotel is an establishment offering food and drink and sleeping accommodation, if required by anybody travelling who appear able and willing to pay for service and facilities provided.
By Common Law a hotel can offer food beverage and accommodation to its guest but it must also assume a liability for the provision of a high standard of cleanliness and sanitation. Also a hotel is a residential apartment providing foods and drinks.
Interior: According to Oxford mini reference dictionary define interior design as the art or job of choosing the paint, carpets, Furniture e.t.c decorate the inside of a house.
In hospital industry, interior design does not necessary mean the inside of a hotel but extent o the immediate surroundings of the hotel also interior design gives someone practical information about planning, building and decorating inside of a hotel and when people lives and work.
Design: This is a general form or arrangement line or shapes forming a decoration also according to Oxford dictionary defines design as the art or process of deciding how something will look, work e.t.c. by something may be made arrangement of lines and shapes as a decoration. Also a drawing that shows how a thing is to be made.
Role: This is defines as the function importance of something. The degree to which something is involved in a situation or an activity and the effect that they have on it.
THE IMPACT OF ICT APPLICATION ON THE HOSPITALITY AND TOURISM INDUSTRY (A CASE STUDY OF SOME SELECTED HOTELS AND TRANSPORT COMPANIES IN OWERRI IMO STATE.)₦3,000.00
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1.01 GENERAL DESCRIPTION OF THE AREA OF STUDY
According to Orjih (2009,p.316) information and communication technology refers to the various technologies that enhance the creation, storage processing communication and dissemination of information it involves the different infrastructure used in these processes. Their application and the numerous services these infrastructures render. What used to be termed electronic data processing has been transformed into information technology. The change in terminology reflects an equivalent transformation of use of the computer from automation of paper flow to reduction in unit cost the replacement of manual with computer processing to today’s focus on electronic product delivery.
Information technology system allows an organization to collect information from many different sources and develop a composite picture in different centers and its net exposure in those markets.
The centrality of information in business is seen in decision- making and the quality of decision made depends on the quality accuracy and timelines o the information available to the decision makers. Hence communication of the right information at the right time and at the right quality is what every decision maker, whether an individual or an institution requires at any time.
Information and communication technology (ICT) is a general expression covering computer telecommunication and electronics According to
Khoija (2000,p.1) defined ICT as the automatic of processes control and information production Khoija noted that ICT covers embrace electronic technology for the information needs of a business at all levels
The application of communication and information technology concepts techniques, policies and implementation strategies to all aspects of development at national regional and international as well as life styles has become together a subject of the fundamental importance and concern to all nations and indeed a prerequisite for global compositeness (khoija 2003) information and communication technology has effect on business has on ICT for a business to succeed (or even survive) in this dynamic world, business organizations most keep pace with the charging capabilities of ICT brought about the advent of computer in Nigeria and the world in general business activities are multidimensional that is they assume various forms communication transportation building and construction, advertising art works printing works teaching farming mining scientific exploration to mention but a are all forms of business.
In Nigeria the communication and transport industries are fast increasing in the scope of their services, the difficulties encountered in the process of communication and transportation some decades ago have drastically reduced since the introduction of technology, application of ICT is capable of enhancing optimal performance in service delivery if appropriately carried out, optimal utilization of facilities may be achieved if the design is done based on clear understanding of how the services is to measured such measurement include arrival rate of customers services rate, traffic intensity the average time a customer spends in the system and average numbers of customers in the queue, all these assist to make decisions on level at which information and communication technology can be applied for an optimal performance in business operations
1.03 PROBLEM ANALYSIS
This research work is done to investigate and evaluate, the impact of information and communication technology on hospitality and tourism industry and also identity how they are used by managers for decision making since the concepts ideas processes of information technology have changed the activities of some business that apply them it is therefore, not only desire able but necessary for business of all sizes to embrace and appreciate the benefit of ICT
Some of the research problems are:
- Non-application of ICT concepts ideas and processes in the hospitality industry.
- Low profit margin resulting from lack of ICT tool in the industry.
- Lack of proper coordination within the hospitality industry
1.04 PURPOSE OF THE STUDY
This study is designed to given an insight into the impact of information and communication technology (ICT) in hospitality and tourism industry. the purpose of the study is as follows.
- To find out how ICT tool will be applicable in the hospitality and tourism industry.
- To ascertain the level of profit margin through the application of ICT tools in the tourism industry.
- To find out how to provide proper coordination in the hospitality and tourism industry using ICT.
1.05 RELEVANT RESEARCH QUESTIONS
In the height of the topic under investigation the researcher has formulated the following research question to guide the study.
- To what extent will information and communication technology help in the hospitality and tourism industry?
- Can profit margin of the industry be increase through the use of information and communication technology?
- Does hospitality and tourism industry be proper coordinated through the use of information a communication technology?
1.06 STATEMENT OF HYPOTHESIS
Hypothesis is assumed relationship between two of more variable, the formulate hypothesis of final investigations.
The purpose of hypothesis is to enable researcher make entrance about an unknown population parameter the hypothesis that is being tested is called null. Hypothesis denoted by Ha, the hypothesis that research is willing to accept if he / she reject the null hypothesis is called the alternative hypothesis denoted by Ho